The Failure of E-government in Jordan to Fulfill Potential

The aim of this paper is to uncover the reasons behind what so-called total failure in e-government project in Jordan. Reviewing the published papers in this context revealed that both citizens and employees do not understand the current status of this program. The majority of these papers measure the quality of e-services presented by e-government. However, according to the minister of Communication and Information Technologies (MOCIT), only three e-services are provided by this program up to writing this paper. Moreover, he decided to freeze the current working on e-government programme. These facts drove the authors to conduct this research. General review of the existing literature concerning e-government implementation in Jordan was applied, then a qualitative research was utilised to uncover the reasons behind the failure of the e-government program in Jordan. The collected data then was analysed using Strauss and Corbin's method of grounded theory. This paper illustrates that Jordanian government need to exert strenuous efforts to move from the first stage of e-government implementation into an interactive one after fourteen years of launching the program, considering that only three e-services are presented up to October 2013. Reasons behind the failure of egovernment in Jordan have also been identified. Keywords—e-government; grounded theory; Jordan; total failure